Job Opportunities

Who We Are

VerticalResponse, Inc is a leading provider of self-service email and direct mail solutions. We’ve been recognized as one of the top 100 best places to work in the bay area and top 100 fastest growing businesses in San Francisco (SF Biz Times) as well as one of the top 500 fastest growing businesses in the country (Inc.com). Over the past 8 years we have helped thousands of small businesses look like giants with easy-to-use and affordable marketing tools and we’re looking to extend our rapid growth in 2009 and beyond.

Our Culture

“Work hard, play hard” sounds so cliché but it’s really the best way to describe VR. To say we’re passionate about helping small businesses grow is an understatement and to say we take ourselves too seriously along the way is an overstatement. Our employees thrive on challenges and we celebrate our hard-won accomplishments with a weekly libation. You will usually see us, including our CEO, in our jeans and with our nose to the stone.

What We Offer

A compensation package that includes market salaries, health benefits, a 401(k) match, a fun place to work, and a fabulous view.

Openings

Marketing

1. Senior Online Marketing Manager

Engineering

1. CTO
2. QA Manager
3. Ruby/LAMP UI and Web Services Developer

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Senior Online Marketing Manager

VerticalResponse is looking for a talented, metric and results-oriented senior online marketing manager to drive results in our online marketing team and drive in qualified sign-ups for the company. Our ideal candidate will be an experienced manager with a solid understanding of SEO, SEM coupled with a successful work history of managing affiliate, email acquisition and remarketing/retargeting programs utilizing a data driven, direct response approach. This is a great opportunity for someone who is data intensive, a brilliant creative direct response marketer and eager to build a long-term career with a fast growing company that’s rapidly expanding domestically and internationally.

Qualifications Include:

• Posses either an MBA in marketing, a BA in Marketing, or the equivalent experience
• Must have 5+ years combined experience managing the following programs within an internal marketing department or at an online advertising agency: SEM, SEO, affiliate, email acquisition, remarketing/retargeting, and agency management
• Proven ability to collect, analyze and optimize metrics, strategically understand gaps in data and make right business decisions
• Significant experience driving direct response creative and text, display, email acquisition and remarketing/retargeting text and display creative optimization
• Extensive experience with CRM, Salesforce.com, web analytic (Google Analytics, Ad Words, Ad Sense etc.), and in-house reporting tools
• Expertise in marketing to small businesses preferred
• Excellent communication skills
• Sense of humor is a must!

Responsibilities Include:

• Own the company customer acquisition numbers and reporting metrics – able to articulate what is happening in each channel, why and what steps are being taken to optimize results
• Manage, drive and grow online affiliate programs and coach and mentor program managers to maximize channel volume, efficiency and conversion
• Own SEM and ensure SEO is at optimal performance
• Develop, test and optimize email campaigns and landing pages
• Drive the development of strong direct response creative across all acquisition channels. Analyze, report on and optimize creative. Share creative learnings/successes with other marketing departments
• Identify and procure, performance-based advertising and advertising partner marketing opportunities
• Aggressively and proactively manage partners/agencies
• Travel as needed
• Other duties as assigned

To Apply:

• Send a copy of your resume to hiring@verticalresponse.com
• Tell us why you're passionate about email marketing
• Send us a joke
• No phone calls please

This position reports to the Director of Online Marketing in San Francisco.

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CTO

We are currently looking for a motivated, passionate, and high-octane technical leader. The CTO will make substantive contributions to the development and system operations processes beyond simply managing it. This person will be deeply involved in product strategy, feature prioritization, business strategy and day-to-day technology operations. This is an ideal opportunity for an experienced technology manager with a passion for building a high-performance teams and a quality operation.

Qualifications Include:

• Demonstrated success and enjoyment in mentoring and growing high-quality Engineering, QA and Operations teams; a minimum of 10 yrs in progressively growing management experience (track record) required

• Minimum 5 years experience working on an Executive Team balancing priorities in a changing environment
• A track record that demonstrates planning and organizational abilities, and has a history of delivering multiple concurrent initiatives on-time and on-budget
• Proven success building and managing a consumer-facing, high availability multi datacenter 24x7 production applications and systems with 99.9% or higher availability
• Strong project leadership skills, especially in deploying live customer-facing systems
• Experience in growing facilities, equipment and networking to support a fast-growing user base
• Experience with building and testing a disaster recovery solution
• Experience with Unix and Linux systems, networks and storage systems required. Must have functional knowledge of common network topologies and related hardware
• Experience with software development based almost entirely on open source software (our technology stack is based on Ruby-on-Rails, Perl, PHP and some Python. We use no Microsoft of Java software)
• Strong database experience including managing multi terabyte databases and SAN storage devices
• Excellent written and verbal communication skills
• Ability to effectively present and communicate to the Executive Team and the Company’s Board of Directors
• Ability to motivate and empower team members to do high-quality work
• Experience with high dollar volume credit card processing systems and PCI compliance ideal
• Experience with managing mixed teams of local, remote and outsourced resources and an agile development process preferred
• Demonstrated experience managing a P&L
• Practical business-to-business based experience preferred
• BA/BS in Computer Science or a related technical field required
• Must be passionate about sustainable business practices
• Sense of humor is essential!

Responsibilities Include:

• Plan, design and implement strategic processes, architectures, policies and procedures to keep pace with the growth demands in the technical and network infrastructure
• Consistently align technical product architecture with business priorities
• Oversee, mentor and motivate a Technology staff and hire additional staff as necessary
• Manage internal IT operations
• Negotiate and manage all external contracts related to hardware, software and co-location facilities
• Participate on the Executive Team and drive business decisions while balancing priorities
• Participate in Business Development by providing technical expertise to both internal and external clients
• Triage importance versus urgency and work effectively with internal and external resources to provide timely resolution and effectively manage work loads
• Manage the technology budgets and effectively plan financial requirements for future growth
• Other duties as assigned

To Apply:

• Click here to apply.

This position reports to the COO in San Francisco.

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QA Manager

VerticalResponse is looking for an experienced QA Manager to lead our growing QA team. This is a hands-on role that involves both managing the overall QA team and schedule, reporting on bug trends and being responsible for overall software quality in addition to also directly performing QA tasks including manual testing, automated testing and test case development. This job requires strategic thinking and planning to provide leadership and expertise throughout the entire QA lifecycle, ensuring the success of you and your team's manual and automation efforts.

Qualifications Include:

• 3+ years in leading and managing a quality assurance team
• 8+ years of quality assurance experience including black box testing, white box testing, and UI automation
• 3+ years of experience in working with high-volume B2B or B2C multi-tiered UNIX-based web applications testing multiple versions of common browsers (IE, Firefox, Safari) across a variety of platforms
• Experience in managing complex functional testing projects that require a deep understanding of the application logic and dependencies
• Fluent in SQL with the ability to perform complex database queries
• Ability to analyze and understand application log files using common UNIX utilities
• Expert understanding of QA methodologies across the entire software development lifecycle in addition to real-life QA experience in a startup environment
• Proficient in functional, regression, stress, performance and ad-hoc testing
• Prior experience with automated build systems and continuous integration testing
• Ability to work in a fast-paced environment and meet aggressive deadlines
• Prior experience with agile software development process
• Bachelors degree or equivalent experience in Computer Science or a related engineering field
• Sense of humor is essential

Responsibilities Include:

• Manage a QA team consisting of both on-site and offshore resources
• Define the overall QA schedule and test plan across multiple concurrent projects and play a key role in coordinating releases
• Oversee the QA environment including setup and deployment of hardware and software on Linux platforms
• Review requirements documents and functional specifications to determine manual and automated test requirements for new products and features
• Manage and participate in the creation of test plans and test cases
• Oversee and participate in the identification, reproduction and product prioritization of resolving defects
• Manage the bug tracking system and report trends
• Understand customer issues that relate to future functionality to ensure that releases adequately address customer concerns
• Work with other members of the team to perform stress and load testing and report performance trends and issues
• Make the final recommendations on product readiness for release
• Plan and manage around spikes in QA workloads in the periods leading up to a release
• Other duties as assigned

To Apply:

• Send a copy of your resume to hiring@verticalresponse.com
• Tell us why you want this job
• No phone calls please

This position reports to the Engineering Manger in San Francisco.

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Ruby/LAMP UI and Web Services Developer

We are looking to add an experienced web developer with strong UI and backend/API experience to our rapidly growing engineering team. Candidates for this position should have a minimum of 3 years of web development experience including Ruby on Rails, PHP, Prototype.js and Web Services.

This position works closely with the marketing, product management and engineering teams to build dynamic and standards compliant user interfaces that work across all modern browsers. This position also involves consuming and creating both SOAP and RESTful APIs. The person filling this position will also work with customers and other employees to perform usability testing of various designs from concept through beta testing and to the final production release.

This is a great position for someone who is passionate about usability, making complex functionality simple and who loves to see their work being used by a large number of people.

Requirements Include:

• Proficient in Ruby on Rails and PHP
• Working knowledge of Prototype.js is a must
• A thorough understanding of the HTTP Protocol with the ability to design and implement RESTful and SOAP Web Services.
• Ability to produce standards-compliant XHTML, CSS and JavaScript code
• Proficient in designing and implementing AJAX technologies
• Designing interface elements in Adobe Photoshop
• Familiar with a Linux development environment
• Fluent in SQL, including experience with queries, normalized and denormalized design, stored procedures/triggers and using abstractions such as ActiveRecord
• Must be an energetic "self-starter" with the ability to work independently and within a team with strong verbal, written and interpersonal skills
• Must pay attention to detail and history of meeting deadlines
• Wants to learn, obsess, and teach others about cool technical stuff
• Portfolio of previous work strongly encouraged
• Sense of humor is essential

Pluses for candidates who have prior experience with:

• Working under constraints of legacy systems, refactoring and/or rewriting old code in an incremental fashion
• RPM management and GNU utilities
• Previous experience working in an agile development environment
• Maintaining or following a style guide

Responsibilities Include:

• Work with marketing, product management and other engineers in an agile environment to create consistent, compelling and easy-to-use user interfaces
• Consume, create and maintain SOAP and RESTful APIs
• Use subversion source control software
• Deploy software releases to QA, Staging and Production environments
• Work with the QA engineers to develop test cases and ensure that UI designs support test automation and development of comprehensive unit tests for APIs
• Share information with other employees via the company Wiki and present to the engineering team and other
• May be expected to write or work with code related to questionable content
• Other duties as assigned

To Apply:

• Tell us why you want this position
• Send a copy of your resume to hiring@verticalresponse.com
• No phone calls please

This position reports to the Engineering Manger in San Francisco.