Job Opportunities

Who We Are

VerticalResponse, Inc is a leading provider of self-service email and direct mail solutions. We’ve been recognized as one of the top 100 best places to work in the bay area and top 100 fastest growing businesses in San Francisco (SF Biz Times) as well as one of the top 500 fastest growing businesses in the country (Inc.com). Over the past 8 years we have helped thousands of small businesses look like giants with easy-to-use and affordable marketing tools and we’re looking to extend our rapid growth in 2009 and beyond.

Our Culture

“Work hard, play hard” sounds so cliché but it’s really the best way to describe VR. To say we’re passionate about helping small businesses grow is an understatement and to say we take ourselves too seriously along the way is an overstatement. Our employees thrive on challenges and we celebrate our hard-won accomplishments with a weekly libation. You will usually see us, including our CEO, in our jeans and with our nose to the stone.

What We Offer

A compensation package that includes market salaries, health benefits, a 401(k) match, a fun place to work, and a fabulous view.

Openings

Marketing

Senior Data Marketing Analyst

Business Development

Business Development Director
Partner Integration Manager
Partner Marketing Manager

Engineering

Back-end/API Software Engineer
Senior QA Engineer
Systems Engineer

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Senior Data Marketing Analyst

The Senior Data Marketing Analyst is a combined strategic and tactical role. Strategically this position will be responsible for providing strategic guidance, consultation and analytical insights related to marketing and business trends that will enable various revenue generating departments to drive growth and profitability and help them optimize/improve their KPIs. You will be expected to present to C-level individuals and be comfortable in this forum. Tactically this position will still be ‘hands on’ at all levels of data. You will need to meet the day-to-day data needs of individual departments including list pulls and campaign result reporting.

Qualifications Include:

5+ years experience transforming technical, marketing and financial data into strategically driven and actionable analysis
Strong business acumen and ability to tie metrics and analysis to drivers
Must be comfortable and have prior experience understanding, interacting with and managing executive level needs and expectations
Expertise in Excel (functions, macros, pivot tables etc.), SQL query writing, and small db tools such as Access and Filemaker Pro
Expertise in using and analyzing data from business intelligence solutions such as Business Objects, Hyperion, and Crystal Reports
Must enjoy and excel at distilling large amounts of data into concise, understandable, convincing presentations that advise management on data-driven business decisions
Strong demonstrable written skills
Proven ability to work with cross-functional teams
Knowledge of statistical, econometric and financial analysis to define performance
Experience in Software as a Service (SaaS) environment preferred
MBA degree with relatable undergrad degree in business, statistics, economics or related field or equivalent experience
Must be detailed oriented, motivated, a team player, career-minded and willing to go the extra distance to insure high quality deliverables on tight deadlines
A sense of humor and ability to deal with stressful situations in a positive manner in a performance driven organization is a must

Responsibilities Include:

Work with Marketing, Finance , Product, Business Development and Engineering to define meaningful metrics and help them meet their business and strategic objectives and produce detailed analysis, reports, graphs and presentations indicating performance
Identify, report and disseminate metrics that are key indicators of the performance of marketing, business development and partner programs
Provide data-mining intelligence into KPIs performance, identify key contributors to trends and provide advice and direction on how to improve identified metrics that will enable the correct strategic decisions to be made
Perform statistical analysis on various customer/prospect segments to ascertain purchase, conversion and retention behavior
Source data and take on data management for a variety of systems including salesforce.com, spreadsheets and internal tools
Produce lists used for outbound marketing activity
Analyze our use of salesforce.com for marketing and help define campaign management
Track customer behavior and project campaign responses using user model reports and report successes and failures, identify challenges and provide recommendations for future success
Manage ad hoc data projects related to prospect and user metrics
Other duties as assigned

To Apply:

Send a copy of your resume to hiring@verticalresponse.com
Tell us why you're passionate about analytics
Send us a joke
No phone calls please

This position reports to the VP of Marketing and Sales in San Francisco.

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Business Development Director

VerticalResponse is looking for an ambitious, proven sales and strategic account management professional to help drive our growing partner channel. The goal of the Business Development Director is to find, secure, and build mutually successful, revenue generating relationships between ecosystem partners and VerticalResponse. This will include resell partnerships, lead generation and pipeline development, and the associated support and marketing activities needed to grow these relationships.

You must have a clear understanding of the email marketing industry and demonstrate the ability to generate demand, sell in a consultative manner, have deep experience in negotiations, and a strong co-marketing background. This is an ideal position for a 'people person' who likes to develop long-term relationships with their customers. The BDD will report to the Vice President of Business Development.

Qualifications Include:

BA or equivalent, MBA preferred
5-7 years experience in sales, successful negotiations, closing deals, strategic account management, and exceeding goals
3-5 years experience with CRM, other sales tools
2-4 years experience in direct marketing, or SaaS environment
Successful track record of initiating and driving through completion co-marketing activities with partners
Detail-oriented, high-energy individual who is able to multitask
Excellent communication and interpersonal skills
Tenacious yet professional about finding the right person in a company
Must be able to ‘sell wide’ and command mind share from partners at all levels in an organization by understanding what motivates them
Must be a self-starter who enjoys a “work hard, play hard” team culture
Sense of humor is a must!

Responsibilities Include:

Identify and close new partners for the VerticalResponse partner program
Successfully negotiate agreements and execute on contractual obligations
Build and maintain relationships with an assigned book of business including existing and new partners
Understand partner interests, translate best practices techniques and drive initiatives that lead to increased adoption of VerticalResponse tools and services by end users
Grow the revenue of the assigned book of business incrementally quarter over quarter
Effectively enlist partners to co-market the joint solution in the marketplace via means such as joint webinars, whitepapers, press releases, targeted offers, etc.
High-level project management and support of marketing programs
Represent partner programs at trade shows and events
Maintain partner satisfaction by identifying partner issues and coordinating with internal teams to develop solutions
Accurately maintain sales data in CRM tool
Travel as needed
Other duties as assigned

To Apply:

Send a copy of your resume to hiring@verticalresponse.com
Tell us why you're passionate about business development and engineering
Send us a joke
No phone calls please

This position reports to the VP of Business Development in San Francisco.

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Parnter Integration Manager

VerticalResponse is looking for a talented and proven sales engineer/technical consultant to help drive our growing partner channel. The goal of the Partner Integration Manager is to help create, design, and implement technical integrations between ecosystem partners and VerticalResponse. The PIM will also be responsible for the ongoing support needed to grow these relationships.

You must have a clear understanding of the software as a service industry and demonstrate the ability to sell in a consultative manner, gather and document requirements, and translate those requirements into a mutual development plan.

Qualifications Include:

BS in Computer Science or Engineering preferred
3-5 years experience in a sales engineering or equivalent role
2 years minimum experience in two or more of the following: Java, Ruby, .NET, Python, Perl, or PHP
2-4 years experience in a SaaS environment
Fluent in Webservices and Web architecture including WSDL, XML, SOAP, WSRF
Fluent in at least one database (Sybase, Oracle, MS SQL) including expertise in SQL
Conversant in Unix/Linux
Proven ability to document and create development specs
Successful track record of initiating and driving through completion development plans
Detail-oriented, high-energy individual who is able to multitask
Excellent communication and interpersonal skills
Tenacious yet professional about finding the right person in a company
‘Sell wide’ and command mind share from partners at all levels in an organization by understanding what motivates them
Must be a self-starter who enjoys a “work hard, play hard” team culture
Experience with CRM applications such as salesforce.com
Ability to travel
Sense of humor is a must!

Responsibilities Include:

Be the expert technical presence within the Business Development team, supporting all aspects of the technical pre and post-sales process
Function as a product and solutions evangelist. Ensure internal audiences and external audiences are knowledgeable on the feature set of both the application, the API web services
Conduct formal needs assessment to better understand the unique business challenges facing our prospects/customers and craft solutions to meet their immediate needs as well as strategizing for long-term platform enhancements
Work with 3rd party technologies, best-of-breed ISVs, and strategic partners to integrate with VR’s API and consult on development plans
Develop and maintain excellent client relationships via email and phone
Create and deliver non-technical and technical presentations for prospective customers and internal audiences
Assist in representing VR in our developer forums and create documentation for the VR Labs
Identify partner/API issues and communicate with product team for enhancements
Collaborate with internal teams to maintain partner satisfaction
Accurately maintain sales data in CRM tool
Project manage and support internal engineering efforts
Represent partner programs at trade shows and events
Travel as needed
Other duties as assigned

To Apply:

Send a copy of your resume to hiring@verticalresponse.com
Tell us why you're passionate about business development and engineering
Send us a joke
No phone calls please

This position reports to the VP of Business Development in San Francisco.

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Partner Marketing Manager

The Partner Marketing Manager role is integral to VerticalResponse’s rapidly growing Business Development organization and is responsible for driving new channel partnership demand as well as growing partnerships through customer conversion and customer retention. This is a great opportunity for a proven marketing programs professional to gain broad experience across a variety of channels and help drive company objectives.

Qualifications Include:

Bachelor’s degree from an accredited University or equivalent experience
5+ years of marketing programs experience
Solid understanding of lead generation marketing and business models
Strong communication skills including copy writing, presenting, negotiating and listening
Exemplary analytic, project management, and resolution skills
Must take initiative and enjoy working on multiple projects and tasks in a fast-paced environment
Must have strong interpersonal skills and enjoy working with a team
Knowledge of marketing technology for small business products and services preferred
Experience either performing lead generation or full cycle customer marketing for a B2B Internet service preferred
Experience developing customer/partner communication programs preferred
Proven results of partner enablement and channel success preferred
Experience scaling customer acquisition in order to develop a multi-million dollar revenue stream preferred

Responsibilities Include:

Ownership of lead/demand generation for partnerships
Ownership of the conversion marketing, retention, data segmentation and analysis of the partner channel
Work with other marketing programs managers in developing, testing, and optimizing cross sell programs
Vary messaging, offers, and creative to ensure high conversion rates… test, test, test, and retest
Work closely with Business Development and VerticalResponse partners to design and manage triggered marketing programs that integrate with the sales strategy
Analyze and optimize campaign performance to continually improve ROI
Partner with the creative team to develop effective marketing campaigns to be leveraged across all marketing channels
Other duties as assigned

To Apply:

Send a copy of your resume to hiring@verticalresponse.com
No phone calls please

This position reports to the VP of Business Development in San Francisco.

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Back-end/API Software Engineer

VerticalResponse is looking for a senior software developer to join our technology team. This is a high-octane, high-profile, high-paying job for someone who has the following experience:

Qualifications Include:

Has solid knowledge of Ruby on Rails and/or OO Perl and MVC frameworks
Knows Linux system administration, GNU utilities, and RPM management inside and out
Is fluent in SQL, including experience with queries, normalized and denormalized design, stored procedures/triggers and using abstractions such as ActiveRecord
Has a thorough understanding of the HTTP Protocol with the ability to design and implement RESTful and SOAP Web Services
Is completely comfortable with all aspects of Unix and open source software usage
Detailed knowledge of using Apache with a mongrel cluster, mod_passenger and/or mod_perl
Experience designing and maintaining Resource/Service-oriented Architectures
Has developed and maintained complex server systems that serve high-volume consumer sites
Has been responsible for source management, software installation, and environment control (dev, qa, prod) for server applications
Must be an energetic "self-starter" with the ability to work independently and within a team with strong verbal, written and interpersonal skills
Pays attention to detail and is able to meet deadlines
Has lots of hard-earned (and correct) ideas about how to develop web applications the right way
Wants to learn, obsess, and teach others about cool technical stuff
An intimate understanding of issues involving the sending and processing high volumes of emails would be a big plus
Sense of humor is essential

Responsibilities Include:

Working with product management in an agile environment
Developing new features and related documentation and maintaining existing code using Ruby on Rails, and OO Perl
Developing and maintaining test cases using Ruby Test::Unit or similar
Using subversion source control software
Creating and maintaining RPM spec files and building and deploying RPMs
Deployment of software releases to QA, Staging and Production environments
Database design for and performance tuning of any new features that you develop
Working with the customer service team and development partners to troubleshoot and diagnose API and other performance issues
Sharing information with other employees via the company Wiki, and presentations to the engineering team
Other duties as assigned

To Apply:

Send a copy of your resume to hiring@verticalresponse.com
No phone calls please

This position reports to the Engineering Manger in San Francisco.

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Senior QA Engineer

VerticalResponse is looking for an enthusiastic, customer-focused Quality Assurance Engineer. You should be self-directed, team-oriented, and know and care about what our customers need from our service. Specifically, you will design, create, document, execute and maintain test cases, plans and scripts to assure product quality.

Duties will include the development and design of complex strategies to effectively assure the quality of all software functionality and the development of tools and processes that will enable the successful manual and automated validation of our services.

You will enhance the functionality of VerticalResponse's internal UI and back-end automation frameworks as well as develop automated reporting mechanisms for test results while providing effective analysis and recommending corrective action based on these results.

Working closely with software developers and product mangers to understand software product requirements and functionality, you will design appropriate test plans and test cases to verify software features and functional specifications. You should like to break things and be exhilarated when you discover a really complicated bug.

Qualifications Include:

Bachelor’s degree in computer science or equivalent
4+ years of Software QA experience overall including black and white box testing
3+ years testing web-based applications
Fluent in SQL with the ability to perform complex database queries
Strong knowledge of at least one scripting language such as Ruby, Perl or Python
Proficient in xUnit test frameworks
Proficient in functionality, regression, manual and ad-hoc testing using open source tools
Proficient in the software development lifecycle and real-life QA experience in a startup environment
Proficient in Unix/Linux
Experience with agile development methodologies is a big plus
Self-starter with good communication skills
Sense of humor essential

Responsibilities Include:

Review functional specifications to estimate and scope QA requirements and for completeness and testability
Create and review use cases and test cases from functional and technical specification documents
Integrate automated tests into a continuous integration framework
Research, identify, reproduce, isolate and report software defects
Work with product management and developers to prioritize and manage defects until they are resolved
Automate UI and functional test cases
Understand customer issues that relate to future functionality to ensure that releases adequately address customer concerns
Make recommendations on product readiness for release
Plan for and manage around spikes in QA workloads in the periods leading up to a release
May be expected to conduct testing or work with code related to questionable content management and/or filtering
Other duties as assigned

To Apply:

Send a copy of your resume to hiring@verticalresponse.com
No phone calls please

This position reports to the Engineering Manger in San Francisco.

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Systems Engineer

Come join a fast-paced team of network engineers as a systems engineer primarily focusing on production build/release engineering and automation.

Qualifications Include:

Bachelors degree in Computer Science, Information Systems, Business Administration, or Engineering; or equivalent experience
2+ years of systems engineering experience in a Subversion (SVN) environment with weekly releases/production changes
3+ years experience providing support and maintenance to Unix server systems and network and experience with Unix, Linux and/or BSD
Experience with release automation, rollback, and configuration management
Shell scripting required; knowledge of Perl, Ruby and/or Python preferred
Familiarity with Red Hat package creation, spec files, and yum repositories
Demonstrated ability to compile packages from source on multiple architectures and resolve dependencies
Demonstrated capacity for analytical thinking and rapid problem-solving in a fast-paced environment
Ability to lift 50 pounds
MySQL experience in a high-availability, high-volume production environment
Familiarity with lightweight virtual server technologies (jails, zones, containers) preferred
Multi-datacenter and/or High availability experience preferred

Responsibilities Include:

Own all aspects of the compiling/release process across all products, including: deploying code, schema, and configuration changes in development, staging, and production environments
Establish compile and release guidelines for general releases and for more frequent pushes
Automate and improve the entire release process
Push new releases to production
Coordinate releases with Operations and Engineering
Participate in the QA process for builds
Manage release branches
Compile and ‘sanity test’ release binaries
Drive effort to homogenize production OS platform on RHEL/Centos 5
Maintain and improve internal tools
Administer and update library of OS packages and templates
Other duties as assigned

To Apply:

Tell us why you want this position
Send a copy of your resume to hiring@verticalresponse.com
No phone calls please

This position reports to the Director of Network Engineering in San Francisco.

The Blue Light

Who We Are

Our Culture

What We Offer