VR Lounge Policies & Procedures

The VerticalResponse Marketing Lounge ("the VR Lounge") has been established by VerticalResponse as a resource for small business owners, non-profits and marketing professionals to share experiences, network, ask questions and assist one another in their marketing and business growth efforts.

The primary focus of the VR Lounge is to provide a community of resources to help improve the marketing efforts of its membership; it is not, primarily, a place to find customers, but it is a place to explore ways to expand the reach and scope of members’ businesses.

Members are encouraged to utilize the community features to customize their personal "My Lounge" page, start and participate in discussion groups and forums, initiate contact with other members using the various communication tools and invite their colleagues and friends.

VR Lounge members are also encouraged to post descriptions of their business activities, along with links to their accompanying web pages on their My Lounge pages. Business videos can also be uploaded, but this type of content is initially submitted into a moderation queue for review and approval before appearing in the Lounge (videos should include a tutorial or case study component, promotional videos will not be published); product images, catalog pages, "special offers," etc. can also be linked to in your "My Lounge" page’s text box or comment wall. VerticalResponse reserves the right to reject any content that they deem as inappropriate for the VR Lounge.

In addition, the following activities are not appropriate for the VR Lounge:

• Any type of multi-level marketing and attempts to solicit VR Lounge members to participate in this type of marketing (e.g., "make thousands of dollars from home in just a few hours," "set up your own shopping mall and get paid by shopping and getting others to shop," etc.);
• Selling classes, products, or other services to VR Lounge members;
• Soliciting donations of any kind;
• Spam postings of any kind.

Posting this type of content in the Forum or on other VR Lounge members’ pages will result in the immediate termination of the posting member’s account without further notification, and that individual will be banned from rejoining the VR Lounge community.

Member Profiles

Member profiles (i.e., "My Lounge" pages) are the key component to making connections with other members in the VR Lounge, and the more details provided in a profile the more effective the VR Lounge opportunities can be for its members.

Here are a few suggestions to maximize your My Lounge page’s effectiveness:

Do:

• Complete the Profile questions and tell the community about yourself and your business;
• Add a photo or image;
• Add links to your web page or catalog in your My Lounge text box;
• Customize the look of your page using the existing templates or create your own;
• Invite your friends and submit friend requests to other VR Lounge members.

Don’t:

• Use ALL CAPS, which translates as shouting at the community. (That goes for postings in the groups, forum and other members’ pages too);
• Use advertisements, item numbers, web addresses (URLs) or phone numbers as your member name or as the name of your "My Lounge" page.
• Include a "Buy Now," "Donate Now" or any other type of PayPal or similar e-commerce transaction component on your page; instead, provide a link to your website where members who choose to make a purchase or donation can do so outside the Lounge environment.
• Doing any of these may result in the termination of your membership account.

Discussion Groups, Forum and Articles

The VR Lounge discussion groups and Forum are intended to provide VerticalResponse customers with the opportunity to exchange useful information with other VR Lounge members and VerticalResponse staff. Any member can start a group, but the group is submitted into a moderation queue for review and approval before appearing in the Lounge. Groups that remain inactive for more than 30 days will be removed without further notification.

VR Lounge members can also submit articles, but publication of those articles in the Lounge is at the sole discretion of VerticalResponse. The following specifies the rules that will be used to manage the activities and content in the discussion groups, forum and articles:

• Participants can include small business owners, marketing professionals, and VerticalResponse employees. As a result, some postings could include specific technical experience and insight, while others might be unintentionally inaccurate. Some questions and answers may be specific to certain functionality of the VerticalResponse product. You are responsible for using your own judgment in evaluating and acting on (or ignoring) the postings in the VR Lounge discussion groups and forums.
• VR Lounge members may post hypertext links to content hosted and maintained by third parties. VerticalResponse does not control these linked sites, and is not responsible for them; accessing any of these linked sites is at your own risk.
• Examples of abuse:
  By joining the VR Lounge, members agree not to post, upload or otherwise transmit any content that contains:
  • Profanity, disruptive, or hostile comments, interpersonal disputes, threats of violence, or hate speech;
  • Fraudulent, libelous, obscene, threatening, abusive, offensive, or otherwise objectionable material of any kind;
  • Violation of copyright or other intellectual property rights;
  • Chain letters, pyramid schemes or securities offerings;
  • Solicitations for donations of any kind;
  • Discussion of illegal activities or posting links to other websites that deal with such activities;
  • Viruses, Trojan horses, worms or other harmful or disruptive components;
  • Advertisement of any product or service that is deemed inappropriate as listed above;
  • Advertisements, item numbers or web addresses (URLs), in the title of a discussion group or forum posting;
  • Posts that compromises another member’s privacy, (containing personal or sensitive information such as name, address, phone or other identifying information);
  • Attempts to impersonate VerticalResponse staff or other VR Lounge members;
  • Posts unrelated to the discussion group or forum in which they are posted.

As stated above, discussion groups established for these types of activities, or forum posts and articles that include these activities will be removed immediately and the accounts of those members who post these types of materials will canceled without further notification. Those former members will also be banned permanently from rejoining the VR Lounge.

Changes to these Policies

VerticalResponse reserves the right to modify these policies at any time. If material changes are made to these policies, we will notify you here, by email, in the VR Lounge or by means of a notice on our home page.

If you have questions, comments, concerns or feedback regarding these policies, send an e-mail to vrlounge@verticalresponse.com and we’ll get right back to you.