VerticalResponse’s CEO, Janine Popick, credits the company’s customer service, a focus on new partners such as Intuit, aggressive customer acquisition, and ultimately customer referrals with the company’s 541% revenue growth over the past five years. She said, "The loyalty of our customers, and their resulting referrals, has always been a key driver of growth for VerticalResponse,” said Janine Popick. “Our small business customers like that we understand their specific needs, given that we have experienced similar challenges and growing pains since beginning our small business more than eight years ago.”