VerticalResponse has no tolerance for the sending of spam and unsolicited mail, and we prohibit the use of third-party, purchased, rented, or harvested mailing lists. Any customer found using VerticalResponse to send such mail is banned from the use of our service.
If you’ve received unsolicited mail from one of our users, please notify us immediately at firstname.lastname@example.org. Every complaint is investigated, and you will receive a response from our abuse team detailing the action we’re taking to deal with the issue.
VerticalResponse takes several steps to keep abuse to a minimum. Among other things, we:
- Interview new clients about both the origins of their mailing lists and their marketing practices. Clients who do not meet our standards are not allowed to use the VerticalResponse service.
- Check each uploaded mailing list for addresses that appear scraped (info@, sales@, etc.) or that otherwise indicate that the mailing list is potentially third party in nature. If we see anything suspicious, the account is disabled and the client is contacted.
- Read most emails before they can go out the door. Email sent through our system goes to a staging area where it is looked over by a member of the VerticalResponse staff. If we have any concerns, the mailing is stopped and we contact the client.
- Immediately open an investigation if a client receives an abuse complaint to our abuse address or through one of the feedback loops we maintain with many Internet and Email Service Providers.
If you suspect a client of abusing our service (or have any questions regarding our policies), please do not hesitate to contact us at email@example.com. As noted above, all complaints are investigated, and you will receive a response detailing the action we’re taking to deal with the issue.