Customer Service Archives | VR Marketing Blog

Give Customers Something to Yelp About

April 3rd, 2013 | by Derek Overbey

If you own a small business, you might be using social media networks like Facebook, Twitter and Pinterest to boost your

2 Tools That Turn Customers into Cheerleaders

March 11th, 2013 | by Janine Popick

This article by VerticalResponse CEO and founder Janine Popick originally appeared on Inc.com. As a business person, you’re always trying to acquire

Why Your Customer Service Policy Stinks

January 10th, 2013 | by Janine Popick

No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum.

Talk to Your Customers; You Might Learn Something

December 28th, 2012 | by Janine Popick

CEOs need to put themselves out there to see what their customers are saying. And the best way is to communicate with them directly.

What Makes Customers Tick

November 2nd, 2012 | by Janine Popick

Having a frank discussion about what works, what doesn't and what your customers want from you is key to a successful business.

Customer Satisfaction is Not Dead

July 11th, 2012 | by Kim Stiglitz

According to Wikipedia, customer satisfaction, a term frequently used in marketing, is a “measure of how products and services supplied

Customer Service Pop Quiz: Be Your Own Customer

July 10th, 2012 | by Janine Popick

When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake.

Are Your Employees Waving Away Customers?

June 25th, 2012 | by Janine Popick

As a business owner, you go above and beyond to keep customers happy. But your employees might not feel the same.

Marketing Lessons From the ‘Little Guys’

May 31st, 2012 | by Janine Popick

Big businesses need to lighten up, get creative and take a few cues from small business owners.

How to Get Your Customers to Grow Your Business for You

May 16th, 2012 | by Janine Popick

If you're running a successful business by your standards, then good for you. But it could be better by leaps and bounds just by asking your customers the simple question, "How did you hear about us?"

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