Should Businesses Only Speak When Spoken to on Social Media?
April 11th, 2013 | by Trending Topics
Most modern brands and businesses want a vibrant social media marketing campaign. But, figuring out the secret sauce of using
Browsing the "Customer service" Tag
Stellar Customer Experience: 4 Tips
April 5th, 2013 | by Janine Popick
I’ve been thinking a lot about our customer experience lately as we’ll soon be making some sweeping changes to the
2 Tools That Turn Customers into Cheerleaders
March 11th, 2013 | by Janine Popick
This article by VerticalResponse CEO and founder Janine Popick originally appeared on Inc.com. As a business person, you’re always trying to acquire
Why Your Customer Service Policy Stinks
January 10th, 2013 | by Janine Popick
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum.
Top 20 Most Popular Marketing Blog Posts of 2012
December 31st, 2012 | by Colleen Corkery
As 2012 comes to a close, we’re ecstatic to share our “Top 20 Marketing Blog Posts of the Year” list.
Talk to Your Customers; You Might Learn Something
December 28th, 2012 | by Janine Popick
CEOs need to put themselves out there to see what their customers are saying. And the best way is to communicate with them directly.
What Makes Customers Tick
November 2nd, 2012 | by Janine Popick
Having a frank discussion about what works, what doesn't and what your customers want from you is key to a successful business.
Customer Satisfaction is Not Dead
July 11th, 2012 | by Kim Stiglitz
According to Wikipedia, customer satisfaction, a term frequently used in marketing, is a “measure of how products and services supplied
Customer Service Pop Quiz: Be Your Own Customer
July 10th, 2012 | by Janine Popick
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake.
Are Your Employees Waving Away Customers?
June 25th, 2012 | by Janine Popick
As a business owner, you go above and beyond to keep customers happy. But your employees might not feel the same.
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