Use Notifications & Alerts

During the survey creation process you'll see an option to receive notifications about Responses and Alerts on an hourly, daily or weekly basis. These notifications will tell you how many new responses you've received in the given time period and if anyone has selected an answer that you've set with an Alert. How do Alerts work?

1. When creating and editing answers to survey questions, you'll see a "ringing bell" icon to the right of any answer you're editing.
2. Clicking the bell will turn on an alert for that answer.
3. If someone submits an answer that has alerts turned on, you'll be alerted to this in the Notification email.

A good example of when an alert might come in handy is if you're surveying users about their experiences with your customer service. In this scenario, each of the worst answers could be set with an alert. Then if someone rated your service as poor, you'd be notified about it and could take action to resolve the issue.