VerticalResponse Continues Awards Streak, Named Finalist in 2012 Stevies for Sales & Customer Service

Sales and Customer Support Teams Recognized in Three Categories

SAN FRANCISCO – Jan. 26, 2012 – VerticalResponse, a leading provider of self-service marketing solutions for small businesses including email marketing, social media, event marketing, online survey and direct mail marketing, today was named a finalist in three categories in the sixth annual Stevie® Awards for Sales & Customer Service. The company will ultimately receive gold, silver or bronze honors in the program.

VerticalResponse is a finalist in the following three categories:

  • Front-Line Customer Service Team of the Year
  • Telesales Team of the Year
  • Customer Service Leader of the Year – Kristen Hayer, Director of Sales and Support

"Our sales and support teams have performed beyond expectations under Kristen Hayer's leadership," said Janine Popick, VerticalResponse CEO. "Their commitment to making sure our small business customers' marketing needs are met is unwavering. I am so proud of them."

The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards.

Nicknamed the Stevies for the Greek word "crowned," the final results will be announced during a gala banquet on Monday, February 27, at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of almost 30 percent over 2011. The average scores of 93 professionals worldwide, acting as preliminary judges, determined finalists. Entries were considered in 27 categories for customer service professionals; 38 categories for sales professionals; and categories to recognize new products and services and solution providers.

Additionally, more than 100 members of seven specialized judging committees will determine Stevie Award placements from among the finalists during final judging, to take place January 30 to February 10.

Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at

About VerticalResponse

VerticalResponse Inc. provides a full suite of self-service marketing solutions for small businesses including email marketing, social media marketing, event marketing, direct mail marketing and online surveys. Its mission is to empower small businesses and non-profit organizations to easily and affordably create, manage and analyze their own marketing campaigns. Users can benefit from a wide variety of features including more than 700 free email marketing templates; tools to create, schedule and publish content over social media networks; and robust reporting so that they can understand overall marketing success. VerticalResponse is headquartered in San Francisco, Calif. For more information visit, and connect on Twitter at @VR4SmallBiz and Facebook at

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at

Sponsors and supporters of the sixth annual Stevie Awards for Sales & Customer Service include American Support, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.


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