Survey Your Customers for a Fresh Start in the New Year
How do you know what your customers want from your business? Ask them. A survey is easy to set up and can help you gain a wealth of information.
4 Questions to Ask Yourself When Creating a Survey
Creating an effective survey is pretty simple. Just keep these four things in mind and you’ll be rich with customer insights in no time.
Calling All NonResponders – Don’t Give Up on Them Yet!
Who and what exactly are nonresponders? These are subscribers who continue to get your emails, but haven’t opened, clicked or responded in a long time, if ever. We’ve all read the advice to clean up our...
How Gap Fails with Their Customer Satisfaction Survey
Any business that has customers should be concerned with their customers satisfaction. At VerticalResponse, we regularly survey our active customers with a simple Net Promoter Survey that asks the ultimate...