VerticalResponse Blog

I must say, “I truly love Zappos.” I think their customer service is great, the site is easy to navigate and it’s an all-around super experience. My husband and I are always mesmerized by the Zappos logistics. We can place an order on Sunday night and Monday we’ll have our pretty shoes delivered.

So the last time I ordered a pair of shoes, I got my confirmation email which was expected. But right after that, I got this email:

Zappos Confirmation Email
What a great way to exceed expectations. Especially since these days it seems to be a thing of the past.

So how can your business exceed expectations?

  • Ship your products out early
  • Stash some extra goodies in your shipments
  • Get a customer in or out before they expect it
  • Have a human being answer the phone
  • Give your great customers and fans a thank you gift
  • Upgrade your customers…just because they’re customers

It’s a small gesture and could go a long way with word of mouth. Look, I’m certainly blogging about my experience with Zappos! What can you do to exceed your customer’s expecatations? Give it a whirl!

© 2011 – 2018, Contributing Author. All rights reserved.

There are currently no comments.

Welcome to VR Buzz!

Thanks for subscribing. Only one step left!

Check your inbox to confirm your subscription.

Facebook
Twitter
LinkedIn