VerticalResponse Permission Policy

If you've received unsolicited mail from one of our users, please notify us immediately at [email protected]. Every complaint is investigated, and you will receive a response from our abuse team detailing the action we’re taking to deal with the issue.


VerticalResponse prohibits clients from sending unsolicited mail, and does not allow the use of third-party, purchased, rented, or harvested mailing lists. Any customer found using VerticalResponse to send such mail is banned from the use of our service.

VerticalResponse takes several steps to keep abuse to a minimum. Among other things, we:

  • Interview new clients about both the origins of their mailing lists and their marketing practices. Clients who do not meet our standards are not allowed to use the VerticalResponse service.
  • Check each uploaded mailing list for addresses that appear scraped ([email protected], [email protected], etc.) or that otherwise indicate that the mailing list is potentially third party in nature. If we see anything suspicious, the account is disabled and the client is contacted.
  • Read most emails before they can go out the door. Email sent through our system goes to a staging area where it is looked over by a member of the VerticalResponse staff. If we have any concerns, the mailing is stopped and we contact the client.
  • Immediately open an investigation if a client receives an abuse complaint to our abuse address or through one of the feedback loops we maintain with many Internet and Email Service Providers.

If you suspect a client of abusing our service (or have any questions regarding our policies), please do not hesitate to contact us at [email protected] As noted above, all complaints are investigated, and you will receive a response detailing the action we're taking to deal with the issue.

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